Shipping policy
Shipping
We’re proud supporters of the United States Postal Service (USPS) and ship to the continental United States and Puerto Rico via USPS Priority mail. You can ship to the address you specify when placing your order (your own or another address) or to one of our physical stores, but not to a Post Office box or to another country other than that you place the order in. If picking up in store you can request your package from anyone at the Florham Park store by just presenting a copy of your email order confirmation and ID.
We currently offer flat rate, standard shipping anywhere in the continental United States, as well as the ability to pick up in our store located in Florham Park, New Jersey. While we do not provide Express Delivery options online, you may contact us at customerservice@lucysgift.org and we will do whatever we can to meet your request.
| DELIVERY CHARGES & SCHEDULE | ||
| Delivery Charges | Delivery Schedule | |
| USPS Priority Mail |
Total order under $25; $4.99
Total order over $25; $7.99 Total order over $75; FREE |
Between 3-5 business days from order confirmation (for shipments to Alaska, Hawaii and Puerto Rico please allow 7-9 business days) |
| Express | Currently unavailable online; please contact us at customerservice@lucysgift.org to inquire. | |
| In Store Delivery | $2.00 | Available next day after order confirmation |
To ensure that your package is properly delivered and you receive shipment promptly, please ensure you enter your address correctly; we do not take responsibility for any incorrect information submitted on your part. If your package is returned to us as “non-deliverable” we will issue you a refund for the net price of your item(s) minus the shipping charges both ways — shipping fees are non-refundable.
If, after placing an order, you refuse the shipment upon delivery, you will be held responsible for the original shipping charges and the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If tracking information indicates that your package was delivered and you have not received it, you must address this with the United States Postal Service. Lucy’s Gift does not hold responsibility for packages that track as being delivered, nor do we issue refunds for such packages. For questions regarding shipping, please contact us at customerservice@lucysgift.org.