We’re proud supporters of the United States Postal Service (USPS) and ship to the continental United States and Puerto Rico via USPS Priority mail. You can ship to the address you specify when placing your order (your own or another address) or to one of our physical stores, but not to a Post Office box or to another country other than that you place the order in. If picking up in store you can request your package from anyone at the Florham Park store by just presenting a copy of your email order confirmation and ID.
We currently offer flat rate, standard shipping anywhere in the continental United States, as well as the ability to pick up in our store located in Florham Park, New Jersey. While we do not provide Express Delivery options online, you may contact us at firstname.lastname@example.org and we will do whatever we can to meet your request.
|DELIVERY CHARGES & SCHEDULE|
|Delivery Charges||Delivery Schedule|
|USPS Priority Mail||Total order under $25; $4.99
Total order over $25; $7.99
Total order over $75; FREE
|Between 3-5 business days from order confirmation (for shipments to Alaska, Hawaii and Puerto Rico please allow 7-9 business days)|
|Express||Currently unavailable online; please contact us at email@example.com to inquire.|
|In Store Delivery||$2.00||Available next day after order confirmation|
To ensure that your package is properly delivered and you receive shipment promptly, please ensure you enter your address correctly; we do not take responsibility for any incorrect information submitted on your part. If your package is returned to us as “non-deliverable” we will issue you a refund for the net price of your item(s) minus the shipping charges both ways — shipping fees are non-refundable.
If, after placing an order, you refuse the shipment upon delivery, you will be held responsible for the original shipping charges and the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If tracking information indicates that your package was delivered and you have not received it, you must address this with the United States Postal Service. Lucy’s Gift does not hold responsibility for packages that track as being delivered, nor do we issue refunds for such packages. For questions regarding shipping, please contact us at firstname.lastname@example.org.
Returns & Refunds
We know you’ll absolutely love shopping at Lucy’s Gift. But we also know that sometimes when you order that “something special” online, when it shows up it just “isn’t right” for you.
And that’s OK! Because at Lucy’s Gift you’re fully protected by our 100% money-back return policy.1 Here’s how it works…
If you’re dissatisfied at any time during the first 15 days after purchase, simply return all unused, unworn products we shipped to you (in original condition, with all tags attached), and ask for a full refund. You’ll get your money back. That’s a promise!
Please follow the process below for returning your parcel to us:
- Contact customer service and detail the reason for the return.
- You’ll receive an RMA form containing our return address and return instructions.2 Returned items without a corresponding RMA form will not be accepted.
- Upon receiving the product back in like-new condition3, we will issue a refund within 14 days4.
Since Lucy’s Gift products are in high demand, and often fly off the shelves, we cannot do “exchanges.” That’s because if you send back the item you want to exchange, there’s no guarantee we’ll have what you want at that time. So just return your package by following the normal return procedure described above, and we’ll issue you a refund once we’ve received your return that you can use to buy whatever you want!
1Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address.
2We recommend you obtain a tracking number when you ship your package back to us, because lost packages without proof of receipt cannot be given refunds.
3Merchandise must be unworn/unused, unwashed, and still have all tags attached. We can deduct from your refund for damage or wear and tear where you have used (or excessively handled) the Products and this results in the value of the Products being diminished. For hygienic reasons, stockings, socks, earrings, headbands and other hair ornaments (forks, bands, scrunchies etc.) cannot be returned or exchanged unless in 100% new and unused condition.
4If you return your order to us in accordance with our Returns Policy you will receive a full refund of the price paid for the Products within 14 days (“the Refund Period”). The Refund Period starts from the day after we receive the Products back from you, or (if earlier) the day on which you provide us with evidence you have returned the Products.